3. Wat empathie is en hoe je het kunt krijgen

(voorpublicatie van het nieuwe boek van Henk Noort Corporate Empathie: Hoofdstuk 3)   A meaningful, effective, and repeatable practice of empathy that can be learned for workplace application depends on understanding feelings and needs. Understanding needs in particular is critical to grasping the concept and practice of empathy. Feelings serve as valuable information, as internal data about needs. In and of themselves, feelings don’t mean anything until we asign meaning to them. But if we know how, we can use our feelings as guides for constructive action. -Marie Miyashiro   In...

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